Volume I

CALFE & ASSOCIATES

To access our list of current candidates, please contact us and we will be happy to forward you their resume. There is no fee for this service if you select one of our candidates.

 

 Candidates:

 

Account Manager

Accountant

Administrative Assistant

Cost Account

Chief Financial Officer

Human Resources Mgr.

Chief Technology Officer

Logistics

Sales

Security Officer

Credit Manager

Banking Professional

Loan Officer

Financial Services

Benefits Officer

Buyer/Purchasing

Controller

Corporate Accts. Payable

Manufacturing - Production

Electrical Engineer

Computer Technician

Customer Service

Facilities Manager

Warehouse

Shipping

Shipping & Receiving

Welder

Forklift Driver

 

Follow-up Links

www.calfeassociates.com

 www.dol.gov

www.steelers.com

 

January Update

 

Dear Celeste,

 

This month's newsletter is all about the Job Market and the impact it has on all of our futures. Calfe & Associates has been hard at work coaching individuals in their career path, and, to those who have chosen us to do your outplacement...THANK YOU! For those of you who are facing this task of choosing a firm, I hope you will consider Calfe & Associates.

 

What we are finding through our coaching and discussion is, if your employees are given a quality outplacement program with the one-on-one coaching they need in these turbulent times, then they are getting the interviews and transitioning onto their next opportunity even before they have the chance to collect one unemployment check. At Calfe & Associates we work very hard to give them the tools they will need to succeed from a polished and professional resume - to interviewing techniques - to negotiation skills. We also send each of our candidates a bi-weekly email blast with "Tips and Secrets of the Job Market" along with available job openings, even after their programs have formally concluded. In fact we keep in touch with all of our candidates until they obtain their new job and some even beyond that point.

 

You will note that I have added a section into my Newsletter listing the job skills of our available candidates. This is a free service we offer as a way to get our candidates into your organizations. If you would like any of the resumes, we will be happy to forward them to you...again at NO COST.

 

If you would like additional information on our outplacement services, please feel free to contact me.

 

Take care!

 

Celeste  

 

Calfe & Associates is going green. In the future, we will be using more email transmittals to get our information and news out to you.  While we realize that not all business can be conducted in this manner, we are hoping to do our small part in cutting down the paper trail.


 

 

 

Severance Pay

MoneyThere is no federal law requiring employers to offer employees severance pay; but, most companies choose to offer this benefit to obtain an edge in recruiting, keep a positive image during downsizing and reward employee loyalty and service. Additionally, severance agreements can ease the burden of determining who to layoff during downsizing if employees offer to voluntary be laid off or retire early in exchange for a generous severance package.

 

Employers offering severance pay should prepare a formal written policy that is applied consistently across the organization to avoid lawsuits. Companies will generally use either length of service, a flat number of weeks per a position, or a combination. Companies that use the length of service scenario often give one week of severance for each year of service. the exception is generally higher-level employees who receive more weeks per year of service, i.e. two weeks/year. 

 

Unless a company offers severance on a highly irregular basis,, companies are well advised to put their severance policy in writing. While informal agreements allow companies to be flexible in allocating benefits and developing special severance packages, they also leave companies open to lawsuits filed by terminated employees who felt they were eligible to receive severance benefits and didn't. In such cases, courts can look at an e,employer's past practices and determine that benefits should be paid out to a terminated employee or group, whether the company agrees or not.

 

TIPS:

  • Put severance policies in writing. 
  • Keep severance policies up-to-date.
  • Check ERISA compliance.
  • Check state laws.
  • Avoid discrimination.
  • Comply with Section 409A

 

Cross-Cultural Management

 

Every year, US businesses tap deeper into international markets and workforces. According to a study conducted by Rand Corporation, nearly 70% of US corporations with a global presence plan to send many US citizens abroad at a frequent rate and are looking to hire foreigners to work in the US at the same frequency.

The expansion of international business operations through mergers and acquisitions, joint ventures and global account teams brings together people from different cultures. To integrate these diverse workforces, employers have to do more than train expatriates in cultural taboos and give them a quick course in language skills. Multinational teams are challenged to deliver bottom-line results despite cultural integration issues. the trick is turning those differences into strategic advantages by identifying diverse skills, values and approached that can further, rather than impede, corporate goals.

Since the post World War II era into the 60's, 70's, 80's and beyond, international businesses trained their expatriate managers using social science methodology. More recently, HR and global talent development specialists have gotten more sophisticated and cross-cultural training has become more experiential in nature and less driven by crisis and pain than by the desire of global businesses to leverage their talent pool to maximum advantage. This shift is enhanced by technological innovations and emergence of virtual teams.

HR plays a critical role in leveraging global human capital for the best business outcomes. One of the most important tools a company has is its global talent; and , to manage effectively, you have to have to get the right talent to the right place at the right time. The first task HR should undertake is a inventory of the global talent and global competencies available to the organization with a particular focus on finding gaps that need to be filled. HR should help corporate leadership determine a course of action and articulate its business benefits. HR should also seek out best practices to adapt to their own needs in developing multinational competencies in their in-house career professional and collaborate more closely with line managers in defining the scope and duration of overseas assignments. The HR professional may in fact be the only one at the strategic table with the insight into human issues that usually cause failures or delays.

We suggest you take the following steps to set-up and continually improve a culturally diverse working team:

  • Establish personal relationships.
  • Establish group norms and procedures.
  • Conduct a structured assessment of team talents and preferences.
  • Organize the tasks using the strengths of the group's diversity.
  • Assess every aspect of the process and institutionalize feedback and cultural sensitivity checks.

 

 

I would like to take this opportunity to congratulate our Pittsburgh Steelers on working through adversity, injuries, bad calls, ugly weather, etc. to make it to the Super Bowl. This celebration brings home everything that Pittsburgh stands for...

  • Hard Work
  • Loyalty
  • Commitment
  • Joy
  • Celebration

Now, more than ever we need to see that hard work does pay off  and what better example than the Steeler Organization. They have let us forget our troubles, if even for a little while, and, have given us a reason to come together. Let's keep this sense of hope and joy going even after the "Big Dance" on Sunday. 

 

Sincerely,

 


Celeste M. Calfe, CMF

President 
Calfe & Associates

 

 


Volume II

 

Candidate Search

 


To access our list of current candidates, please contact us and we will be happy to forward you their resume. There is no fee for this service if you select one of our candidates.

 
 Thank You!
  
Account Manager
Accountant
Administrative Assistant
Cost Account
Chief Financial Officer
Human Resources CIO

Logistics
Traffic Manager
Sales
Security Director
Credit Manager
Banking Professional
Loan Officer
Financial Services
Benefits Officer
Buyer/Purchasing
Controller
Corp. Accts. Payable

Manufacturing
Production
Electrical Engineer
Computer Technician
Customer Service
Facilities Manager
Warehouse
Shipping
Shipping & Receiving
Welder
Forklift Driver

 


 

 

 

 
 

  Thoughts from Celeste's Desk...

We are in the middle of challenging financial times with many industry segments initiating retrenchments resulting in  thousands affected by reductions in force. Every day you turn on your television, radio or computer and hear of more lay-offs, more closings, the stock market roller-coaster, more people trying to make sense over what happened to their dream. Now, more than ever, successful organizations need dynamic leaders and effective managers. We need to consider our own role and what it means to lead and manage in today's business world. We need to be the anchor that our employees are looking for in this turbulent times.

 

Perhaps we may find that the distinction between the two roles - leading vs. managing - is not as sharp and distinct as some may think. Volumes have been written on this subject and we often see the same phrases used to describe the differences. Maybe the issue is not leading versus managing, but rather flexing our roles to ensure continuous alignment with the needs of our organization.  Whatever your view, one thing is strikingly clear: leaders and managers are being challenged and tested in new and complex ways in response to global business changes.  Many leaders and managers are reassessing what is expected of them and what the difference in their roles actually are - or should be.

 

I hope you enjoy this month's articles on this topic of leadership and management along with the selected readings on this topic. Included in this month's newsletter is our list of wonderful job search candidates' skills & qualifications. I will be happy to forward any resumes that you wish at NO FEE. My goal is to have all of my candidates find new jobs and careers. So, if you have a need for any of their skills, please do not hesitate to contact me.

 

And, if Calfe & Associates can assist you in any of your needs from outplacement to training, please do not hesitate to call me directly at 412.760.1619 or email me at cmcalfe@calfeassociates.com.

 

Hope You Have A Great Day!

 

Celeste

 

 

Leading vs. Managing

 

Management is different from leadership, but what are the differences? Well, first we need to understand what organizations need from people in leadership and management positions - they need to survive profitably; they need to be competitive; and they need to grow their relevance by effectively responding to customers.

 
Managers organize and execute the projects and tasks needed by the business. They accomplish this by using core competencies such as structuring and monitoring work, managing change, goal and performance management, conflict management, interpersonal skills, team-building and communication skills. The goal of managers is to use organizational resources so that the organization will benefit. They need to spend a great deal of their energy marshalling resources to get things done.  Managers work hard to bring the right mix of talent and skills together and use a variety of business and emotional tools and techniques to get the job done. Given the complexities of today's business climate, managers face tremendous challenges managing the diversity of people and organizational needs effectively. Organizations need managers to help their team stay motivated and vested in the business.  They need them to create a climate of inclusion and to understand and leverage the strengths and different talents of people.

 
Organizations require different things from their leaders. They need their leaders to pursue the organizational vision and use their skills and talents to strategize, influence, persuade and create fellowship toward a common goal or purpose. While leaders do not always have the "answers", they will engage in discussion with others about the risks and opportunities the organization may face. Leaders are critical in shaping and communicating the shared values and culture of the organizations. Organizations need leaders who are attuned to their environment and who create a dynamic rational process involving all aspects and all stakeholders. Leaders induce groups to take the actions that the manager and their teams will carry out.


Leadership can be direct-based on hierarchy and position - or indirect-based on functional or technical expertise. Since today's business climate often resembles guerilla warfare, organizations need leaders who can promote a new direction on all fronts and should come from all levels within the organization.

 

Considering that all organizations posses two goals: to execute the business as efficiently as possible, and to devise new directions for future success, it is understandable that there may be a distinction between leading and managing and that those who hold these positions understand how, when, where and why these differences should be used. Because of this all organizations should continually develop their pipeline of talent and "groom" their future managers and leaders while they have the current talent in place to take advantage of the mentoring and knowledge transfer of the current managers and leaders. This ensures a smooth transition of talent and promotes growth and profitability.
 

 

 Five Keys to Leadership in Business

 

Whether you own your own business, or are the CEO of a major corporation, or a Manager rising through the ranks, it is critical to develop your leadership skills. Great leadership brings great results. A Manager can bring a project in on time and on budget; but it is the leader who can get the great results working with people, building relationships and empowering all members of the team. Managers are successful at achieving goals but the Leaders are essential for long-term growth, profitability and positive outcomes within an organization. Often these two roles are interchangeable. You know and possibly have worked with or for good managers and great leaders. The great leaders are not soon forgotten and are always appreciated.

 

David Packard and Bill Hewlett were industry leaders that influenced many major business practices with their successes at Hewlett-Packard. Their leadership created an environment that took their products and their company to the top. Their leadership style has been mimicked by many successful startups.

 

Leadership - Respect-Driven Work Environment - Personal Accountability - everyone has these skills to  some degree, but, it is the great leaders that achieve mastery of these skills. There are five essential leadership skills that great leaders have in common. These are:

  1. Influencing Others - the ability to personally affect others' actions, decisions, opinions or thinking.
  2. Personal Accountability -  the ability to answer for personal actions.
  3. Self-Management Skills - the ability to control oneself under stress.
  4. Goal Attainment - the ability to set, pursue and attain goals regardless of the circumstances.
  5. Interpersonal Skills - the ability to interact with others in a positive manner.

If you want to develop your leadership skills and become a successful and memorable business leader, you can get the coaching and training that lead to mastery in these key areas. Consider beginning by using a self-discovery process which uses assessments to discover where you are on the continuum by comparing your skills and behaviors with successful leaders. Find a mentor or an executive coach who will assist you in moving toward the highest level of these key areas. very few of us are born to be leaders and most of us require experience and motivation to develop into top leaders. But it can be done if you want it.

 

 

 SELECTED READINGS

 

  • First, Break All the Rules: What the World's Greatest Managers Do Differently - Marcus Buckingham
  • The Essential Drucker: The Best of Sixty Years of Peter Drucker's Essential Writings on Management -Peter F. Drucker
  • Execution: The Discipline of Getting Things Do - Larry Bossidy
  • The 108 Skills of Natural Born Leaders - Warren Blank   
  • A Leader's Legacy -  James M. Kouzes & Barry L. Posner 
  • One Foot Out the Door, How to Combat the Psychological Recession That's Alienating Employees and Hurting American Business - Judith M. Bardwick
 

 

Thank you for taking the time to read our monthly newsletter. For more information on this month's topic or on any of our other services (outplacement, training, exit interviewing), please visit our website at http://www.calfeassociates.com or call me direct at 412.760.1619.

 

Celeste 

 

Sincerely,

 
Celeste M. Calfe, CMF 
Calfe & Associates

http://www.calfeassociate.com 

 Volume III

Calfe & Associates Newsletter
 
April, 2009

Candidate Search

 
To access our list of current candidates, please contact us and we will be happy to forward you their resume. There is no fee for this service if you select one of our candidates.
 
 Thank You!
  
Account Manager
Accountant
Administrative AssistantLegal Administrative Assistant 
Chief Financial Officer

Director of Finance
Facilities Manager 
Human Resources
Logistics
Traffic Manager
Sales
Security Director
Loan Officer
Financial Services
Benefits Officer
Buyer/Purchasing
Controller
Corp. Accts. Payable

Manufacturing
Production

Purchasing 

Customer Service
 

 
 
Quick Links...
 

 
 
 
Join Our Mailing List
 
 
Celeste Thoughts from Celeste's Desk...

Charles Darwin states "It is not the strongest of the species that survives, nor the most intelligent that survives. It is the one that is the most adaptable to change." Strange quote for some strange times. When deciding on this month's articles I thought it would be a good time to discuss Outplacement and the importance of choosing the correct program and correct firm to suit your needs.   
When I started in this industry - some 25 years ago - the economy was going through some pretty tough times, much as we are today. I saw an opportunity to enter a world where I could perhaps do some good and meet some pretty great people in the process. I've worked for some large outplacement firms and for family-owned companies before I decided to strike out on my own. One of the main reasons for starting my own firm was the opportunity to do Outplacement and Coaching the way it was meant to be when a visionary group of men decided to start this industry. Outplacement was meant to be a tailored service where your departing employees have the chance to meet with a Career Coach to discuss their next steps...it was never meant to be an assignment to be given a computer password and no human contact at all. As President of the Association of Career Firms North America it is my mission to have companies choose a firm that holds to a higher standard and one that encourages certification of their coaches. It is when you choose a firm with a stellar reputation that you do in fact protect yours.
I know that in these times, we must look at the bottom line...but we should also be looking at what is right for our employees. When I hear of class action lawsuits against employers it makes me sad because if they had chosen outplacement as a benefit or chosen the correct firm to assist them in their outplacement needs, then these types of lawsuits may never come to light.
As you are researching firms, I would hope that you would look at qualities other than price - in fact you may find that your price will be met if not bettered - and look at what is good for your employees.
And for those who are looking down the road to their own departures, please make sure that you are given a severance package that includes outplacement coaching for yourself.
And to go back to what Darwin states...sometimes we have to change to survive. Change is empowering - so please do not be afraid to make the choice.
 
If I can help you with any of your outplacement or coaching needs, please do not hesitiate to contact me.
 
Take care!
 
Celeste
 
Doing Layoffs the Right Way
Today's troubling economy is forcing many employers to adopt new ways of dealing with their challenges. These methods range from outsourcing the work, cutting back to four-day workweeks, scattered "Spring Breaks" without pay, not contributing to the 401 K and freezing hiring and salaries. When these and other measures fail, employers are often faced with the difficult decision of downsizing.
 
Not surprisingly, layoffs often lead to lawsuits for wrongful termination, and while some may say that they are inevitable part of doing business, there are ways to minimize the risk of litigation.
 
There is no one-size-fits-all approach to formulating a layoff strategy. A successful layoff begins with the development of a plan that addresses the reason for the layoff and the scope of the reduction in force. In developing this plan, ask yourself:  Will the reduction include employees from all divisions or segments of the company, or will it focus only on those areas of the company that are under-performing? How many will be included in the layoff? Will there be a single event, or more staggered over time? Have you developed proper communication? If the layoff permanent or will the company recall workers as the need arises?
 
Once you have answered these questions, you need to decide on the criteria for selecting the employees to be laid off. This is perhaps the most important component of the layoff plan, and the area that exposes employers to the greatest risk of lawsuits. You should rely of objective, measurable criteria that corresponds to the company's legitimate business needs for reducing its head count. Examples to use include:
  • Possession of Multiple Skill Sets
  • Performance (Documented)
  • Education
  • Experience
  • Attendance
  • Tenure
  • Job Classification
  • Productivity

After the list has been compiled, it is important to ensure that one or more groups of employees who are protected by anti-discrimination laws, i.e. women, minorities, and persons over 40, have not been disproportionately affected by the layoff. This too will minimize your risk of lawsuits. 

Understandably, a reduction in force creates a tremendous amount of turmoil in the workplace. Therefore, when announcing the layoffs, be prepared to answer questions regarding recall, severance, outplacement services and the availability of employee assistance programs. Consult with legal counsel to ensure that the severance agreements are sufficiently broad to include a release of all potential claims by an employees and are enforceable under the laws of the states where the employees work.
 
Other legal issues to keep in mind are:
 
Compliance With the WARN Act: Under the Workers Adjustment and Retaining Notification Act, commonly known as the WARN Act, employers with 100 or more employees must provide 60 days notice to employees, unions and local government prior to closing a plant or layoff of at least 33% of their workforce.
Compliance with the Older Workers Benefit Protection Act: Compliance with this law is essential to obtaining valid releases of Age Discrimination in Employment Act claims from employees who are over 40-years old. For example, under this act, a valid release of an employee's age claim must include the job titles and ages of ALL the individuals selected for the layoff, as well as the ages of ALL the individuals in the same job classification or unit who are not selected for layoff.
Employees on Approved Leaves of Absence: It is important to identify employees receiving workers' compensation benefits, those who are on short- or long-term disability, or those who are on approved leave under the Family and Medical Leave Act. While they are not immune from layoff, their status raises additional legal issues that need to be evaluated before terminating employment.
State Laws Affecting Layoffs:  Many states have very specific laws that apply to workforce reductions. For example, New Jersey companies must comply with the Millvale Dallas Airmotive Plant Loss Notification Act which is similar in nature to the WARN Act. In California, employees who are terminated without advance notice MUST receive their wages at the time of their notification. And, where Pennsylvania is an "at-will" state the laws around discrimination still stand.
 
For most, few decisions are more difficult than the decision to terminate employees, particularly when they are loyal, productive and integral to the company's business and success. for this reason, employers should not only develop a plan that is based evenly and fairly, but should also use compassion when dealing with the employees who are affected by the layoff and by those who are the survivors. Treat them with dignity and respect. At the end of the day, more often than not, employees who choose to make the decision to file suit on their employer do not base it on whether or not the law was followed, but, rather on how they were treated when they left.  
 
 
 
 
The Final Benefit - Outplacement

You have risen through the ranks of your company to the position of vice president. You've been a good performer. Then the roof caves in. The company is acquired by another firm and a few months later your position is eliminated. You find yourself confused, angry and out of work. This scenario, and others like it, happens every day all over the country. Most people think, "It could never happen to me." But, in the ever-shifting business climate, the fact is that it's a possibility you can't ignore.

What are the chances you'll be able to find another job? Obviously, that depends to a great extent on things like your work experience, your ability to relocate and the contacts you have established. Whatever the situation, jobs at the executive level are scarce and scattered. Employment agencies usually don't handle jobs above the $50,000 range, and it may have been a long time since you have had to look for a job on your own.

This situation has spawned a relatively new corporate benefit called Executive Outplacement, a concept only about 20 years old and still maturing. Basically, an Outplacement Firm is hired by the company that fires you, for the purpose of helping you to find another job.

But what does your former company gain? One of the most obvious reasons for offering Outplacement is to build a reputation as a caring company. Other reasons aren't as noble. Charges of discrimination and other lawsuits initiated by former company executives can be embarrassing and expensive. "If they're talking to an Outplacement Counselor, chances are they're probably not talking to a lawyer," says Celeste M. Calfe, President of Calfe & Associates and ACF North America. Most people are extremely upset and in a state of shock following a termination. They have no idea what to expect from an outplacement agency. Here are some things to keep in mind in case you should ever have to use an outplacement service. 
  • Do your negotiations at the time of termination
    Remember, out of sight is out of mind, so before you walk out the door, find out exactly what the outplacement firm has been contracted to do.
    Also, try to negotiate for as much severance pay, vacation pay and as many other benefits as possible. It takes most people in these circumstances at least six - nine months to be hired, so negotiate with this time frame in mind.
  • If your company offers no outplacement help, try to get a higher severance amount. The reason you have been terminated will determine the strength of your negotiating position. Or ask if you can have this benefit as statistics show those who use a professional coach secure new employment 89% sooner than those who do not.
  • Know what the outplacement firm has been contracted to do and insist that they stick to it. Fees for senior level executives are often higher than those for non-exempt and the programs should be more comprehensive. Service to the job-hunting executive can fluctuate in quality, depending on the firm and whether or not the Outplacement Coach is certified or not. It makes a huge difference in how you are treated if the Coach working with you has a high set of ethics to stick to like I do as a Certified Management Fellow (CMF). You will find that if they are serious about their own careers and how they can assist you in your journey to your next - then they will have taken the time for certification. As President of my own company and of ACF North America, I continually stress the need for all our member coaches to secure this certification so that they will be better coaches.  If the Outplacement Firm offers assistance until placement (like Calfe & Associates) then they should be providing this service and not pulling a Houdini. "Because the individual feels like a failure, they tend to blame themselves and rationalize that the outplacement counselor did what he/she could," says Calfe, "when, in fact, it's probably the failure of the outplacement counselor who has abandoned the case."
  • Insist on personalized service and demand they you see a Person and not just a computer generated program. You need an unbiased third-party to bounce off ideas and to tell you the truth about your search.  Computer generated programs and group workshops do not provide this - and - at your level this is what you need. Some bigger outplacement firms use an assembly line approach. One person counsels you, another does your market research and another writes your resume.
    If this appears to be the case, request the services of one counselor who will work with you until you're hired. Your campaign will be more tailored, you will repeat yourself less often and you will probably get more personal coaching and counseling. This counseling may even include your spouse, particularly when relocation is being considered. If the firm will not honor your wishes, then go back to your employer and ask if you can choose another firm who will do this for you. It's important to remember that your marketing campaign should be different from everyone else's campaign. Even if the job you want is relatively common, the job market changes constantly, and your background, skills and experience are unique. You will probably find a job that's right for you if you have one counselor who knows you personally.
    You may wonder: What does a full service outplacement firm offer?
    A pre-termination conference is held with your manager to discuss the circumstances from management's viewpoint. All information regarding severance pay, vacation pay and other benefits are discussed.
    Then a post-termination conference is held with you immediately after you are terminated. The purpose is to put you at ease regarding your situation, and to explain the outplacement process.  Preparation of your resume, cover letters and marketing letters will require comprehensive data gathering sessions. You should insist on a personalized, accomplishment-oriented resume. Brochure-type resumes, resumes that don't name the companies you have worked for and letters sent without resumes should be avoided. Finally, interview coaching is usually provide to help you tactfully answer questions about your former employer. Particular attention is given to the way you are coming across verbally and non-verbally to a potential employer. 

For additional information on selecting a full-service outplacement firm, please contact Celeste M. Calfe, CMF at 412.760.1619 to discuss your situation.

 

Selected Readings & Resources
Fired, Laid-Off or Forced Out: A Complete Guide to Severance, Benefits and Your Rights When Starting Over by Richard C. Busse
Executive Severance: Preparation is Crucial by Jane Kissack
Executive Redundancy and Outplacement by Shaun Taylor
The Changing Outplacement Process by John L. Meyer
Association of Career Firms North America:
                        www.acf-northamerica.com 
 
 
Thank you for taking the time to read our monthly newsletter. For more information on this month's topic or on any of our other services (outplacement, training, exit interviewing), please visit our website at http://www.calfeassociates.com or call me direct at 412.760.1619.
 
Sincerely,
 
Celeste
Celeste Calfe, CMF
Calfe & Associates

Volume IV

Calfe & Associates Newsletter

 

July, 2009

WEST VIRGINIA OFFICE

 

I am happy to announce that Calfe & Associates has opened a second office in Charleston, West Virginia!

 

The new office is located at 405 Capitol Street, Suite 910 and our West Virginia Phone Number is 304-357-9224.

 

We will be a full-service office providing outplacement coaching, leadership development, and training.  Because of our location, we will be able to service all of West Virginia and parts of Kentucky and Ohio.

 

Of course, Calfe & Associates still has a Pennsylvania location headquartered in NatronaHeights.

 

We are excited by this expansion and hope that you will continue to think of us to assist you in your human resources needs in both Pennsylvania, West Virginia and beyond.

 

 

 

 

 

 

 

Thoughts from my desk...

Wow!!! Has this been a year for the City of Pittsburgh...First my beloved Steelers win their 6th Super Bowl, then Pittsburgh is  selected to host the G20 Conference for world leaders in the Fall and then our wonderful Penguins bring home the Stanley Cup for the 3rd time and with the youngest captain ever to win the Stanley Cup. As a city we have a lot to be proud of and should be thrilled that we live in a city that has survived previous recessions and mass closings to become one of the best cities to live and work in the United States.

On a personal and business front...this has been a great year for Calfe & Associates too. Due to an increase in business (THANK YOU), I made the decision to open a second office in West Virginia at the old Daniel Boone office complex on Capitol Street. I am excited that we are able to grow in this way as West Virginia has been an integral part of my career since the very beginning when I started in this industry working for Performance Group Associates. It has been fun decorating the office and meeting new and old clients; but, it has also been a study in time management as I am going back and forth between the two locations! Thank goodness for audio books! I still have my office in Natrona Heights, Pennsylvania and by opening an office in West Virginia this has extended our abilities to serve our clients in the tri-state region and beyond. So, I hope you will continue to refer your employees to us for your outplacement and coaching needs and hope you will find the two locations beneficial to your needs.

 

Enjoy the rest of the summer!

 

Take Care!

 

Celeste

 

 

 

 

Seven Human Resource Strategies to Use in a Recession


By now most economists and armchair experts agree we're in a recession. What both the educated and lay pundits find more difficult to agree upon are the answers to troubling questions like "How deep will the recession be?" and "How long will it last?" Estimates for recovery vary wildly from the blackly dismal to the rosily optimistic. It seems the only thing we can know for sure is that no one really knows. 

 

With the future so uncertain, business publications have taken to promoting the philosophy that recessions create opportunity... at least for those with the moxie to make success happen. So where do you start? What kind of changes will ensure your company succeeds? Below are seven human resource strategies that are easy to implement and can make a big difference.

 

1.) Lead with Confidence - During these troubling financial times, it's natural to want to take the backseat until the road ahead becomes clear. However, companies need strong leadership to prosper, now more than ever. Providing direction inspires confidence in your employees and helps build a faithful staff. Businesses that lead effectively now will retain loyal staff to meet their present and future challenges.

 

2.) Communicate Effectively - Making sure people have the information they need is the foundation for any good relationship. Being honest and open with employees is especially important at a time when they may be dealing with serious concerns outside of the office. Present worries might include a laid off spouse, the possibility of their own layoff, fears about not being able to pay the bills, etc. As their leader you have the responsibility to lessen any stress they might be feeling by communicating openly about the outlook for staff members at your company. Don't forget to communicate frequently because your employees' financial positions might be changing quickly right now.

 

3.) Recruit Purposefully- The anticipated global shortage of workers has not gone away: it has just been postponed. The reason? Baby boomers are choosing to work a little longer because their retirement savings have been deflated. Once the market comes back fully, you should expect a mass exodus as the boomers leave the workforce. Companies who make severe staffing cuts and don't keep their HR people connected to potential hires will be caught severely short staffed. Savvy companies have a great opportunity right now to hire talented people who have been down-sized by other organizations.

 

4.) Make Cuts Strategically- Consider outsourcing the functions you can to help reduce costs, but don't forget to take good care of any employees you might eliminate. Generous packages create goodwill and increase loyalty from those who remain. What's more, the departing employees just might be more willing to return to work when times are better and your company faces the global staffing shortages that the recession postponed. Generous packages might seem out of the question in tight times but you should give serious consideration to offering the maximum that you can. Your company will be better able to recruit new staff in the future if its reputation is bolstered by how it treated people during the 2009 recession.

 

5.) Be Strategic About Delivering Training - Use your slower times to sharpen the skills, technical and personal, of your employees. This will help keep staff members engaged and equip them to provide the exceptional service that can sustain your company now and contribute to its prosperity later.

 

6.) Take Great Care of Your Customers - Remember the days when you attended networking events to stay connected, while secretly hoping you would not get too many new engagements because you did not know where you would find the staff, time or energy to provide the service? It all seems like a distant memory but it was probably less than 12 months ago.
What most business owners wouldn't do if they could just have that problem again! Instead you're seeing business decline and you're wondering how to regain it. Part of the answer is in training your people to be customer service specialists. Step back to the times when you only hired people who would go the extra mile to give your customers exceptional experiences with your company. Re-new your company's customers focus now!

 

7.) Avoid Layoffs With Creative Strategies - Before you cut staff, consider alternative ways to save money while still saving jobs. A day off without pay, work sharing arrangements, worker sharing with other companies, salary cut-backs, government assistance programs - these are only a few of the numerous possibilities that may work for you and your employees. Get creative!

 

Whether you consider yourself to have moxie or not, the current recession calls for courageous and inventive thinking. Implementing ideas like the seven above can not only help your company weather this global storm, but position it for full sail ahead when the storm has passed.


 

 

 

 

OUTPLACEMENT - HOW IT CAN BE GOOD FOR BUSINESS


 Times aren't like they used to be. Once upon a time, when a person was laid off from his or her job due to downsizing or other reasons, their next step to finding a new job was get in line at the local unemployment office or start circling the classified ads in the newspaper. Essentially, separated employees were left on their own to seek new employment. Today,, organizational restructuring can lead to generous financial benefits and employee access to outplacement programs which can ease the transition. Outplacement done well offers employees a far more palatable means of separating from an organization, and can leave their former organizations a legacy of surprising benefits.

 

Outplacement programs are designed to assist in the career transition of laid-off employees, helping both departing employees and their employers with various aspects of the employee separation process. 
  
Companies who provide good outplacement programs are supplying employees with a life line to regain that sense of personal security and control which is threatened in times of downsizing and redundancy. While outplacement programs make sense for employees, they are also good for business. 

 
The services provided by an outplacement program include benefits for employers and employees. A good outplacement provider can help to plan terminations and layoffs, severance packages and to train and counsel managers charged with the responsibility of conducting employee separations. These are tasks that normally cause a business manager a lot of time, money, and aggravation and can be costly if done poorly.
 
The program can provide trained counselors to be on the spot the day of termination. The representative can meet with the employee immediately after news of their separation, advise on how to cope with the experience, and even counsel how to relay the news of the workplace redundancy to their family.

 
Through career transition assistance, outplacement suppliers offer separating employees the job search training and can link employees with financial planning and family counseling. Outplacement services can also be extended to skills or managing change for employees as well as skills for managers in leading organizations in transition. 
  
As an employer, the responsibility of choosing an outplacement provider falls to you. There are a few key decisions to make and questions to ask in choosing help for you and your employees in the event of downsizing.

 

First would be to see what he firm's experience is and what will be the scope of their service. Second, length of programs and total costs.. Third, Do they support senior executives as well as entry level and everything in between? Fourth, are they certified coaches and how many years experience do they have in the industry? Fifth, Do they have experience in the latest methods of job search? Sixth, Do they offer one-on-one career transition services or will your former employees only have access to job search materials and on-line programs? Seventh, are they flexible to meet your changing needs?

 

Economic predictions for 2009 and even 2010 will ensure that the potential of downsizing remains on the agenda for many businesses. For the business faced with these hard decisions, well-managed outplacement solutions offer the ROI of a sound risk management strategy, and may also be part of your industrial awards and instruments. 

 

 

Human Resources Outsourcing

 

If you own a business, regardless of the size, you probably spend a large amount of your time dealing with employee paperwork. This is especially true if you own a small business that has no HR department. In this case, you may be the one person responsible for all employee paperwork. You may spend as much as a fourth of your time dealing with this paperwork, in fact.

 

One solution that many businesses have started turning to, is human resource outsourcing. Basically, this involves contracting all of your HR-related job duties out to a company that specializes in providing HR support to other businesses. Like any sort of outsourcing, it has its ups and downs, but there are a number of benefits that outsourcing your human resources tasks brings. The first, obviously, is that you no longer have to do the paperwork yourself, nor do you need to hire HR personnel. This saves you a lot of time and money.
There are many different options when it comes to human resource outsourcing. Some HR outsourcing has been going on for many years. The most common tasks that companies outsource including things like payroll processing, attendance and time record keeping, and the filing of and paying of business taxes. However, while these duties used to comprise the majority of the tasks of an HR department, this is no longer true. Today, HR departments have many more duties they must handle, and as these duties grew, so to has the size of the standard HR department. This means, of course, that the cost of human resources has grown over the years as the departments have been given more and more tasks.

 

Today's HR outsourcing companies are ready to deal with all of these tasks, so businesses are actually capable of outsourcing their entire HR department. This allows the business to focus on other issues, including working on growing the business. It also means they no longer have to deal with any of the time-consuming paperwork or tasks that HR departments must deal with, including various compliance issues.

 

Outsourcing your human resources department can also help your employees. Because they specialize in human resources, these outsourcing companies often know how to get employees the best HR services around, including health benefits and great retirement plans. They may also be able to provide rewards programs to your company for much less than you might otherwise pay. Also, if you or your employees have need of any kind of HR support in issues like worker's compensation, these companies have years of expertise that is available to you.

 

One of the nice benefits about human resource outsourcing is that it is not an all or nothing situation. You can easily outsource only your payroll and attendance, for example, while dealing with compliance and taxing yourself. You can also outsource different HR tasks to different companies if you desire. It all depends on what your business needs.

 

 

 

 

Thank you for taking the time to read our newsletter. If you have any questions, or would like more information on out outplacement, hr outsourcing, training or coaching, please feel free to contact me at cmcalfe@calfeassociates.com.  


Volume V

Calfe & Associates Newsletter 
Volume 5
 
 
 Celeste
Fall is in the air and for those who have been receiving my Newsletters - well - you know it is my favorite time of the year. The trees and shrubs are "painted" in beautiful colors, football is being played, the air is cooler and professionals are marching toward the end of the year with renewed vigor and commitment.
 
Given the pressures of the current economy (although some are beginning to see signs of recovery), many organizations are recalibrating their thinking around performance management and employee engagement and developing strategies and plans for a post-recession economy. As organizations reassess talent within their organizations, a growing number are building coaching programs into their plans and strategies.
 
This Newsletter will focus on providing some thoughts and suggestions for creating dynamic and powerful work cultures...even if you have a need to downsize. We will examine how coaching can play a role in maintaining and improving organizational performance. Talent management organizations such as Calfe & Associates can be a valuable partner and resource in these plans and strategies. Our highly experienced executive coaches can effectively build capabilities within your organization to meet new business challenges.
 
Happy Fall!
 
Celeste
 
Celeste M. Calfe, CMF
President
Calfe & Associates
 

Outplacement Redefined

 ~

The New Imperative of Talent Transition

 
 
Does your organization view outplacement as an unnecessary cost? If so, it's time to re-arm yourself for the talent war by redefining your talent transition process before your competitors win the battle for top talent.
 
The talent supply and demand equation has changed the way companies view the talent life cycle and talent management process from sourcing to transitioning employees. It is also transforming the way companies treat departing employees. Gone are the days of viewing employees as a depreciated asset to be discarded. Human resources is now human capital - an investment to be grown and treasured for the long-term profitability of the organization.When employees leave an organization voluntarily or involuntarily, rather than ex-employees they become alumni.
 
How does this shift in talent strategy change the way companies view outplacement? No longer an afterthought, outplacement is a vital service in the career development continuum and the talent cycle. Employee transitions must be handled with the same care and concern as the candidate selection and hiring process. Departing employees should not be viewed as depleted resources, but rather talent re-entering the pool of potential candidates on which the organization must draw for into ongoing success and future growth.
 
The growth of the contingency workforce, the talent war and the realities of the increasingly project-driven and global economy have made outplacement and talent transition an essential service in progressive and successful operations. In fact, similar to customer relationship management, the best practice organizations are developing a talent relationship management process that elevates candidates, employees and alumni to the valued status of internal customers.
 
Research has shown that retention - or in other words, worker loyalty - depends primarily on how employees are treated by supervisors and on availability of career development opportunities. As workers transition from an organization, their treatment is a very viable factor and will either increase or decrease trust and loyalty of the remaining employees. How they are treated in the transition will also influence how future employees view the company. For remaining employees who keenly observe their co-workers and colleagues departing, the cost to regain damaged trust from a poorly handled transition is immeasurably greater that the cost of a professional transition program with a quality firm with certified coaches.
 
Retaining employees is a key business imperative and treating transitioning employees with respect and dignity sends a messages to them and remaining employees that, regardless of the reason for departure, every employee is valued. Whether the market is hot or not, the need to provide a professional transition process and to maintain positive relationships with transitioning talent does not change. treat them like they are a prime customer whose product or service needs have shifted, and you will reap the reward in future returns on positive talent relations.
 
For more information on Calfe & Associates and our outplacement programs, visit www.calfeassociates.com or call  412.760.1619 412.760.1619 or  304.357.9224 304.357.9224 .
 
 
 





Understanding the Value of Coaching
 
The use of coaching is nothing new - though this effort is now recognized and valued more as professionals and companies have discovered its impact and positive results. Nowadays, coaching isn't used as a tool to improve under performance; it is being used widely as a way to support top producers. Many companies conduct coaching to hone the skills of individuals who have the potential of being future organizational leaders.
 
A coaching program, within a business culture, works because it focuses attention on the people in the business. Coaching is a practice that emphasizes the importance of interpersonal relationships in getting the job done. It also demands that everyone is on a path of ongoing learning. No one can rest on his or her laurels in a high-performance business.

Effective coaching programs also enhance corporate team building. They achieve this result because they send a clear message that the business takes each person seriously, as valuable individuals that make positive contributions to the business. Coaching enables people to understand themselves, identify their strengths, work with others more effectively and openly, and by so doing, contribute positively to the success of the business as part of an executive group.
 
There are three key elements that are essential in having an effective executive coaching framework in a business:
  • Accountability

    Coaching works because the person being coached holds him or herself accountable and responsible for the results. People who benefit from coaching are people who want to be coached. They keep an open mind as they think critically through the information that has been generated in and around them. They are prepared to listen honestly to the feedback, even if at times this may be uncomfortable and confronting for them. By thinking through the issues and using their coach as an honest broker, effective business professionals are able to interpret the information, assign meaning to it and develop a plan around what to do. They take responsibility for their subsequent words and their actions. Executive Coaching is particularly well suited for successful people who are already performing at a high level of competence. They are self-motivated; they desire to achieve at a higher level; they have the necessary drive for learning and taking personal responsibility for managing both perceived and real gaps in performance as a means by which they raise the bar toward excellence.

 

  • Direction

    Effective coaching is part of an integrated and planned approach to achieve business objectives and results. The tasks to be undertaken are measurable and achievable. People being coached incorporate their new learning into practical results that further the objectives of the business. In successful businesses, the coaching function is outlined as part of the plan and integrated into the developmental culture of the business. The direction of coaching is determined by achieving agreed-upon results through having Individual Development Plans (IDP) that are tied back to corporate plans at the strategic level. These are reviewed on an ongoing basis so that development is seen as a never-ending task. Effective business owners and managers are always learning about themselves, and they see this learning as part of the continuous improvement cycle of the business.
    Often, individual coaching interventions reveal and uncover structural barriers to an individual achieving high performance within the business itself. Breakdowns in systems, processes, policies and so on may need to be addressed, within the business itself, for the individual to perform at a higher level. Coaching at the executive level in this sense becomes everyone's responsibility, within the high performance business culture, in terms of developing plans that will remove such barriers to performance. 

 

  • Openness

    Coaching is a business proposition. The demand for open communication and ongoing learning in relationships between people in successful businesses informs the changes that need to be made by the individual. This calls for strong relationships and straight talking at the business owner and management levels. Remember, coaching interventions are a function that is primarily for the benefit of the business, not the person being coached. This being the case, the whole business must create a supportive, collegiate environment of mutual respect, where truth telling is the norm and performance issues and behaviors are the focus. Coaching is not about fixing people - it is about getting high performance business results. People being coached in high performing businesses self-manage and self-correct around the issues being raised with them.

When an organization recognizes a problem or concern, which seems to stem from an individual's or employee's behavior or actions, supervisors or managers need to determine if this is a resolvable problem. If the organization values this person, then they should hire and Executive Coach to evaluate and correct this matter.

The best benefits that executive coaching can give you is the executive coach's dedication and commitment to support you and your goals. Even if a coach is hired by the company to achieve company goals, coaches discuss perspectives and alternatives with no other agenda than to support the client. 
 
Executive/Leadership Coaching can help you leverage your strengths in order to become more effective in your career. If you feel you've got a lot of untapped potential and you know where you're headed but you're not sure how to get there, executive coaching will surely benefit you.
 
For more information on coaching and related leadership programs offered by Calfe & Associates, please contact Celeste M. Calfe, CMF at cmcalfe@calfeassociates.com or at  412.760.1619 412.760.1619 or  304.357.9224 304.357.9224 .


 
 

The Keys to Success 

 
 
As with any successful business venture - the Keys to Success lie in your ability to meet interesting people with common interests and goals. I recently met such an individual and his name is Eric Harvey and he is the Owner and President of Lionce which specializes in utilizing new and emerging social media and social networking technology to help their partners grow their businesses and better link to their audiences.
 
Eric started this company to help companies break though the traditional barriers by giving them access to an ever-growing network of professionals interested in helping each other grow and thrive. Whether it is through their recruiting efforts; matching companies with companies; companies to individuals; or individuals to individuals -- Eric goes beyond the norm to make it successful.
 
I hope you will go to his website to see all that he has to offer you as a company and as an individual.  He offers over ten years of successful recruiting and training and would love the opportunity to speak to you on his methods and how they could be incorporated into your business. In fact, Eric and I are partnering on several initiatives to help my clients and transition candidates.
 
For more information on Eric Harvey and Lionce, please visit his website at www.lionce.com.
 
 
Enjoy Fall...go pick a pumpkin, take a hay ride, enjoy the weather! 
 
Take Care,
 

Celeste Calfe, CMF
Calfe & Associates
Volume VI

Calfe & Associates
 
October, 9, 2009

 
Are you watching the news on the David Letterman story with as much interest as I am because of the strong implications of sexual harassment in the workplace? It was revealed last week that David Letterman was extorted for $2 million by someone who threatened to reveal his many affairs with coworkers. Letterman then delivered an on-air apology last Thursday night where he admitted to the blackmail as well as to the fact that he had sex with many women he worked with. What disturbs and upsets me is the fact that this is being viewed as pure joke fodder, rather than admitting the full implications of what was done in the workplace.  Sexual relationships with coworkers are far more complicated than jokes about extortion and "chilly weather" inside and outside the house. 
 
Whether the "relationships" were consensual or not, this gave the appearance of an environment where sexual favors were condoned in the workplace. This wasn't just one coworker, it was a pattern.  The women were much younger.  And there was much more at stake for them in the relationships. According to Terry O'Neill this situation has "raised serious issues about the abuse of power leading to an inappropriate, if not hostile, workplace environment for women and employees" - issues we should again be discussing.
 
Sexual harassment is a form of sex discrimination that violates Title VII of the 1964 Civil Rights Act as amended in 1972. Sexual harassment consists of unwanted, unwelcome sexual advances or sexual conduct in the workplace that has the effect of unreasonably interfering with a person's work performance. This type of behavior can create an intimidating or hostile work environment. We all have a responsibility to prevent sexual harassment from occurring.
 
Sexual harassment is not only harmful, it's costly. A major $34 Million Dollar settlement against a major automaker is just one example of the serious impact it has on corporate America and that was before recent Supreme Court decisions made employers more vulnerable to sexual harassment suits than ever. With 40% to 80% of working women and 11% to 15% of men experiencing sexual harassment in their lifetimes, you can be sure the future will bring more eye-opening settlements. How can you prevent or eliminate sexual harassment in your workplace? The answer is education and training, not litigation.

Calfe & Associates believes it is time again to actively promote Sexual Harassment Prevention Training to companies and organizations and would like to meet with you to discuss our programs. Currently, we have two programs...one for managers/supervisors and one for employees. Both programs can be tailored for your organization, incorporating your policies and regulations, and are usually two hours in duration. Providing effective sexual-harassment training will educate your organization's employees about what constitutes sexual harassment and what actions they might take--or not take--to avert it. Such prevention efforts are crucial to ensuring a successful work environment. At the same time, sexual-harassment training programs are necessary to stop claims from arising, not to mention the expensive proposition of defending such claims in court. These educational programs will be well worth the monetary investment if they help prevent even one incident or claim of sexual harassment.
 
I will call you next week to see if we could schedule a time to meet to discuss this program and our other programs including outplacement and coaching. If you should have questions before I have a chance to call, please feel free to call me at 412-760-1619. 
 
Thank you for your time and consideration.
 
 
 

 
Sincerely,
 
Celeste M. Calfe,CMF
President
Calfe & Associates
Phone:  412-760-1619



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